Use the Openreach local network status checker Sometimes wires get mixed up or work their way loose.Your router set-up should look like this: Or, if you have a dual socket, it should look like this: Check that all the cables are securely in place. If the power light is off, make sure your router’s plugged into a socket.Did you recently buy an Amazon Echo in the Black Friday or Cyber Monday sales?Many BT customers are complaining that the setup procedure for the smart wireless speaker, which should be relatively straightforward, is running into issues when trying to connect to a wireless network created by the BT Home Hub router.To check if you have an outstanding balance, and make a payment, log in to My EE. If you’re going online for the first time, or you’ve restored your router to its factory settings, you might see a page that says ‘Nearly there’.Don’t worry, it just means we’re working to get you up and running.
Speed Test Results are: Ping = 61ms, Download = 6.1 Mbps, Upload = 0.36Mbps Ping Test Results are: Packet Lose = Failed unable to test, Ping 57ms, Jitter = 27ms External IP: Your IP Address 81.1, Your IPV6 Address Is ::ffff:51d5 Tracing route to 18.104.22.168 over a maximum of 30 hops 1 * 1 ms 1 ms [192.168.1.254] 2 31 ms 30 ms 31 ms 2.186 3 30 ms 31 ms 30 ms 2.193 4 38 ms 37 ms 38 ms 22.214.171.124 5 38 ms 38 ms 40 ms 2.103 6 39 ms 38 ms 37 ms 2.247 7 38 ms 39 ms 39 ms 126.96.36.199 8 44 ms 43 ms 44 ms acc2-xe-5-0-321net [188.8.131.52] 9 50 ms 51 ms 48 ms core2-te0-0-0-7.ealing.net [184.108.40.206] 10 45 ms 45 ms 45 ms acc1-10Gig E-0-5-0-7.l-far.21net [220.127.116.11] 11 51 ms 51 ms 51 ms lndgw2.[1.124] 12 47 ms 47 ms 47 ms 18.104.22.168 13 * * * Request timed out. I have tried numerous resets on the Sure Signal with the same results. This same Sure Signal works fine with my original Home Hub 4. Although separate, these networks have the same name and this could be confusing the Amazon Echo.Some BT customers have found that separating the bands, and keeping Amazon Echo on the 2.4GHz band, fixes the problem.